Report abuse

What counts as abuse

• A form pretending to be a bank, a government body or a company it does not belong to, or asking for passwords, codes or card numbers.
• Unsolicited email you received through Formwire, including confirmation emails you never asked for.
• Repeated email aimed at you or someone else to harass or intimidate.
• Malware or illegal content shared through a form or file upload.
• Anything else listed in the acceptable use policy.

If you received a legitimate email from a site you did use and simply want it to stop, reply to that email or contact the site directly; the site owner controls their own forms.

How to report

Email abuse@formwire.com and include as much of this as you can:

• The URL of the form or page, if you know it.
• What happened, in a sentence.
• When you received the email.
• The email itself, forwarded or pasted. If it has a "Report abuse" link at the bottom, use that link: it adds a reference that tells us which submission sent it.
• Your email address, if you want a reply.

The link above opens a prefilled email with these fields. A report with just the forwarded email is enough to start.

For a security vulnerability in Formwire itself, see how to report it instead.

What we do

1. A person reads the report and replies.
2. We find the form from the email and look at it and the submissions involved. We do not look at anything else in that workspace.
3. For clear phishing, credential theft or malware we suspend the form or the whole workspace immediately. Otherwise we email the owner with the report and a deadline to fix it.
4. We tell you the outcome. We do not share your details with the form owner unless you ask us to.

A suspended form sends nothing and answers every submission with an error. Repeated or serious abuse closes the account under the terms of service.